August 2011 - Present

- Set up and troubleshoot all of Ford's multi-site video conferences on an international scale.
- Responsible for weekly/month metric reports.
- Experience with internal ticketing and request system as well as Cisco TAC
- Experience working with contacts on a global scale to ensure meeting quality and test for equipment and network errors.
- Working with Cisco TelePresence, Codian MCU

April 2011 - August 2011 (5 months)

- Worked within High Performance Computer Clusters division
- Developed the "Module Display" web interface
- Utilizing BASH, TCSH, PHP, MySQL, built on the CAKE framework
- Incorporated multi-factor authentication & web based administration tasks.

September 2009 - May 2011 (1 year 9 months)

- Provided remote support for Michigan's Upper Peninsula schools
- Extensive experience with Dell KACE and RT ticket systems
- Graphic design and Web design focused around Joomla CMS
- Assisted with critical system outages, software upgrades, and capacity planning

June 2007 - August 2010 (3 years 3 months)

- Created and maintained websites for internal use and 3rd parties using HTML, PHP, and ASP
- Custom programming and graphic design for use with new and refurbished computer deployments
- Advanced software diagnostic and repair including removal of viruses, repair of operating system errors, software crashes, and operating system installation
- Hardware diagnostic and repair including services such as mother board repair/replacement and laptop DC jack repair.

2008 - 2012

Studies focused in IT project management, security (network and systems), technical planning/operations management, network and systems engineering, and business case analyses. Contributed to team projects to create simulated real-world applications.

Activities and Societies:
Association of Information Technology Professionals
Wadsworth Hall President
Wadsworth Hall Student Association - Publications Committee

1995 - 2008

Activities and Societies:
National Honors Society
Student Class President 2007
Rotary Club Monthly Guest
Internship with LAN maintenance director 2008
Cisco Certified Network Associate training (CCNA 1-4) 2007